Help Desk Technician Training, It Support Jobs, Salary & Certification

If you’re serious about launching an IT career, one of the first stops you might consider is to work as a help desk technician. But if you’ve frequented any tech-related forums, you know there are plenty of tales out there highlighting the struggles that come with assisting users who barely know the difference between a mouse and modem. Some technical schools and colleges design their curricula to prepare students to take the CompTIA A+ Computer Troubleshooting Certification. The CompTIA credential meets industry standards and is a compulsory requirement in many corporations, including Microsoft, Cisco and Hewlett-Packard. Certification is earned after technicians pass two exams and complete 500 hours of technical field experience. To recap, aspiring help desk analysts might find work with just a high school diploma and some experience, but many employers seek analysts who have some post-secondary education in a field such as computer science. Voluntary certification can lead to further job opportunities as well.

He has authored several popular bestselling PC books and videos, and has taught over 2 million people including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level. This customer service training course teaches proven techniques that both resolve issues and increase customer satisfaction. This Google IT course is part of Google’s “Grow with Google” initiative and aims to equip learners with the latest job-ready skills to help take their careers to the next level.

In some positions, support technicians may need to travel to a client’s location to resolve a complex problem. As computer equipment and software become more complex, the need for technicians will continue to increase. A help desk technician, also sometimes called a computer support specialist, a desktop remote career support technician or a help desk analyst, is a trained IT professional. Yes, you can get to a managerial or executive-level position—even a seat in the C-suite—from the IT help desk. It can be tough to see the top through all those rungs on the ladder, but the top is closer than you think.

Become a Help Desk Engineer

All that customer service and communication experience you gained while helping colleagues learn and use new technologies will help you work your way to the top. Eric Bloom, the executive director of the IT Management and Leadership Institute and a former CIO, writes in CIO that communication is key to IT’s efficiency, effectiveness, and value. Dice’s predictive salary model is a proprietary machine-learning algorithm. The model does this by recognizing patterns in the more than 600,000 salary data points to infer how much each factor – job title, location, experience, education, and skills – will impact the salary. As you can see, working on an IT service desk takes a certain kind of person. What’s more important is your ability to stay calm under pressure, be super-patient, and have an eagerness to develop your technical skills. These are examples of “soft skills” and aren’t really something you can learn on the job.

Be The First To See New Tier 3 Help Desk Engineer Jobs

This can be a game-changer for early career IT pros thinking about the next step because you’ll ideally get the chance to prove yourself on the job, rather than in the traditional recruiting and hiring process. Additional training needed to attain competency in the skills needed in this occupation. The Work Environment tab includes the number of jobs held in the occupation and describes the workplace, the level of physical activity expected, and typical hours worked. It may also discuss the major industries that employed the occupation. This tab may also describe opportunities for part-time work, the amount and type of travel required, any safety equipment that is used, and the risk of injury that workers may face.

Learning the full stack of technologies will also give you a broader perspective on the industry. Not only will you be able to understand how modern networks work, but you’ll have the opportunity to get your feet wet in many different areas. This way, when you decide to specialize in one area, you’ll know for sure which one you like the most. To save money and time, companies are now looking to hire people who understand the full stack of networking technologies, also known as full stack network engineers. Networks are very complex, often involving several technologies and having a ton of devices connected to them. Since traditional IT education focuses on just one area at a time, companies are having to hire someone to manage each area.

This field is expected to greatly increase its use of IT, and support services will be crucial to keep everything running properly. The median annual wage for computer network support specialists was $63,460 in May 2019. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $38,990, and the highest 10 percent earned more than $106,420. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation. Network support specialists analyze, troubleshoot, and evaluate computer network problems.

Whether one is completely new or has had some exposure to IT, this program is highly recommended to get started in the field of technology. It also serves as an excellent option for those in need of retraining. Learn about the job description and duties and read the step-by-step process to start a career as a help desk Technician . Links to free, self-paced training as well as fee-based instructor-led training and on-demand learning are included on the certification webpage.

In 2016, 835,400 people were employed in the U.S. as computer support specialists. Depending on what kind of job you’re looking for, you can demonstrate your competency if you’ve built a website or done some programming. If you’re currently a student or plan to be one, look for help desk job openings right on your campus. Speaking of automation, you’ll also serve your sysadmin aspirations well by learning a relevant programming language. Finally, knowledge of cloud platforms and tools are also increasingly called upon in sysadmin job descriptions. Johnson recommends building at least moderate proficiency in automation technologies such as Ansible or SCCM to help boost the odds of a successful transition from the help desk to sysadmin. A good reading list is also key; Larson says he recently sent Taz Brown’s Enable Sysadmin article, “Learn the technical ropes and become a sysadmin,” to someone who was looking to break into the systems administration field.

This is something anyone can easily do if they know what to focus on. The truth is, most entry-level positions are pretty much the same in this sense. All you do is spend your time helping with minor issues without getting enough exposure to what really matters. Setting up a Lab – Here you will learn about virtualbox, installation of Windows , IP addresses, adding external hard drive, and making snapshot and restore etc. Virtualization Management – Virtualization is driving Information Technology to new heights. In this course, you will learn how to deploy, implement, manage and maintain the industry’s leading VM platforms.

Become a Help Desk Engineer

Find out how different WGU is about personalizing and supporting your education. All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Dice predicts salary ranges based on the job title, location, and skills listed in individual job descriptions. Our proprietary machine-learning algorithm uses more than 600,000 data points to make its predictions.

Finance And Support

Information security analysts plan and carry out security measures to protect an organization’s computer networks and systems. Network and computer systems administrators are responsible for the day-to-day operation of computer networks. Explore resources for employment and wages by state and area for computer support specialists. Association of Support Professionals – An international membership organization for customer support managers, executives, professionals, and those interested in the field. A Desktop Support Engineer must have advanced technological skills to solve potentially complex IT issues, as well as interpersonal and leadership skills to manage a team of employees.

Doing these three things will enable you to move up the ranks much faster than most people even dream of. People struggle to move past their entry-level positions because they don’t have a good plan to do so. As a result, they end up spending more than 3 years in a helpdesk environment without getting the experience and skills that lead to the best paying IT jobs. Alison’s free online Hardware courses cover the essential physical and tangible components of a computer such as monitors, keyboards, computer data storage, graphic cards, sound cards, and the motherboard. They also have IT training classes that can teach you about the hardware behind 3D printing. Alison offers over 1000 free online courses and certifications across several different categories. The courses offered are classified as Certificate Courses (those around 2-3 hours duration), Diploma Courses (with course duration of around 8-10 hours) and Learning Paths that are a series of niche courses (with hours duration).

  • Anyone interested in learning and becoming a system admin can check out what’s in store here.
  • Students learn how to respond to common help desk related issues with great customer service, critical thinking, remote support, and proper troubleshooting to resolve many IT related issues.
  • A greater number of credentials that style themselves as verifying technical support skills are also available, where many such credentials focus on specific sets of vendor platforms and products.
  • There are also preparation tutorials to clear the Microsoft’s certification on server systems to become a system admin.

In the end, the client was so pleased that he made a point of giving Bryan high praise in our call follow up email survey. The best part is that if you’re feeling down or maybe even lost, you can get plenty of support.

Junior Help Desk Technician Overview

Become a Help Desk Engineer

Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand. Support workers must identify both simple and complex computer problems, analyze them, and solve them. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Technology Services Industry Association – This association provides membership opportunities with access to resources and expert advice. Help Desk Interview – Check out this YouTube video offering an interview with a Comast help desk analyst; kind of a “day in the life of a help desk analyst” to help you understand what this profession entails. The Bureau of Labor Statistics reports that the median annual salary for help desk analysts is $49,390. Those in the 10th percentile make $29,440 annually, while those in the top percent can earn a median annual wage of $82,160.

Click here to learn more about our Full Stack Network Engineer program. You can learn the big picture of the IT industry in detail, join a community of world-class and aspiring engineers, and learn the full stack of networking by going through a program called Zero to Engineer. It is a self-paced online course that gives you access to one on one live mentorship from some of the best engineers in the industry. It will teach you everything from the essentials of networking to carrying out your own full stack networking project from start to finish. In addition, those who complete the program have the option of getting certified as Full Stack Network Associates in a 5-day boot camp where they will spend 98% of the time working on real-world equipment.

What is an IT job salary?

Job openings for IT SupportCompanyAverage salaryNSW PUBLIC SERVICE COMMISSION IT Support 11 salaries$86,553 per yearAustralian Criminal Intelligence Commission (ACIC) IT Support 6 salaries$76,494 per yearCity of Ryde IT Support 6 salaries$77,610 per yearKEEGAN ADAMS RECRUITMENT IT Support 5 salaries$72,500 per year6 more rows•Sep 7, 2020

Top 10 It Support & Help Desk Courses, Classes & Certifications Online In 2020

The Information Technology field is one of the most rewarding and challenging career fields in the world today. It is one of the only career fields that changes almost on a daily basis, and requires you to be up on the latest trends in order to keep pace and stay relevant. I’ve been in the IT career field for 20 years and it has been an amazing experience to say the least. What I experience in my work now is not what I experienced when I first started 20 years ago, and it’s not just about the technology I was using, either. Everyone has to start somewhere, and since I’ve experienced the highs and lows of climbing the IT ladder, I want to share some tips with you. My hope is you can feel good about kick-starting a career in IT, or get an understanding of what you need to do to keep climbing and have success.

This platform is open to all professionals seeking information related to their jobs or those who would like to learn or Teach job skills. The ITIL Foundation is the entry-level certification in the ITIL scheme, which also includes Practitioner, Intermediate, Expert and Master certifications. At the Foundation level, an Become a Help Desk Engineer individual understands key concepts, terminology, roles and core processes involved throughout the ITIL service lifecycle. Although the ITIL Foundation training and examination syllabus includes a service desk component specifically, the entire ITIL Foundation certification lends itself well to the help desk industry.